NAME¶

RT::Client::REST::Queue - queue object representation.

VERSION¶

version 0.72

SYNOPSIS¶

  my $rt = RT::Client::REST->new(server => $ENV{RTSERVER});
  my $queue = RT::Client::REST::Queue->new(
    rt  => $rt,
    id  => 'General',
  )->retrieve;

DESCRIPTION¶

RT::Client::REST::Queue is based on RT::Client::REST::Object. The representation allows one to retrieve, edit, comment on, and create queue in RT.

Note: RT currently does not allow REST client to search queues.

ATTRIBUTES¶

id

For retrieval, you can specify either the numeric ID of the queue or its name (case-sensitive). After the retrieval, however, this attribute will be set to the numeric id.

name

This is the name of the queue.

description

Queue description.

correspond_address

Correspond address.

comment_address

Comment address.

initial_priority

Initial priority.

final_priority

Final priority.

default_due_in

Default due in.

disabled

Queue is disabled

admin_cc_addresses

Admin CC Addresses (comma delimited).

cc_addresses

CC Addresses (comma delimited).

sla_disabled

Queue SLA is disabled

cf

Access custom fields. Inherited from RT::Client::REST::Object, where you can read more details.

Trivial example:

 my $queue = RT::Client::REST::Queue->new(
   rt => $rt,
   id => $queue_id
 )->retrieve();
 my @customfields = $queue->cf();
 for my $f (@customfields) {
   my $v = $queue->cf($f);
   say "field: $f";
   say "value: $v";
 }
    

DB METHODS¶

For full explanation of these, please see "DB METHODS" in RT::Client::REST::Object documentation.

retrieve

Retrieve queue from database.

store

Create or update the queue.

search

Currently RT does not allow REST clients to search queues.

QUEUE-SPECIFIC METHODS¶

tickets

Get tickets that are in this queue (note: this may be a lot of tickets). Note: tickets with status "deleted" will not be shown. Object of type RT::Client::REST::SearchResult is returned which then can be used to get to objects of type RT::Client::REST::Ticket.

INTERNAL METHODS¶

rt_type

Returns 'queue'.

SEE ALSO¶

RT::Client::REST, RT::Client::REST::Object, RT::Client::REST::SearchResult, RT::Client::REST::Ticket.

AUTHOR¶

Dean Hamstead <dean@fragfest.com.au>

COPYRIGHT AND LICENSE¶

This software is copyright (c) 2023, 2020 by Dmitri Tikhonov.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.